PLEASE MAKE SURE YOU CHECK THE DELIVERY ADDRESS ON YOUR ORDER CONFIRMATION EMAIL. ITEMS CANNOT BE REFUNDED OR REPLACED IF THEY ARE NOT DELIVERED DUE TO AN INCORRECT DELIVERY ADDRESS BEING PROVIDED.
We endeavour to dispatch all orders within 24hrs of receipt. In addition we offer a next day delivery service for urgent orders. Orders for next day delivery must be received before 12 midday.
UK Free Delivery
Website prices include UK delivery via Royal Mail Second Class post.
We cannot guarantee delivery times and Royal Mail do not offer any tracking facility for Second Class post.
If you require your gift for a specific date please consider the guaranteed delivery options below.
Royal Mail Special Delivery Next Day
This service is available for an additional cost of £7.25. Orders received before 12 noon are posted the same day (working day) - orders received after 12 noon will be posted on the next working day. Please note that next day delivery items sent out on a Friday are guaranteed to arrive on the following Monday (ie next working day), not Saturday*. A signature will be always be required or the item will be returned to depot to await collection. Orders placed on a Saturday and Sunday will be posted on Monday for delivery on Tuesday.
*Saturday Guaranteed Delivery Option
This service is available for an additional cost of £10.25 - items sent on a Friday for next day guaranteed Saturday delivery. Please note a signature will be required.
International orders are sent via Royal Mail International Tracked & Signed (or International Signed For in those countries which do not operate the Tracked and Signed service) - this is a tracked delivery system and provides a secure delivery system for international customers. Delivery times are approximately 3-5 working days depending upon destination.
Please ensure you have given the correct address details.
If you are not satisfied with your purchase of non-personalised items, you may return the unused item to us in its original condition within 14 days of receipt for a refund or exchange of the item. You will be responsible for paying the return postage cost, obtaining proof of posting and we also advise that you cover yourself sufficiently should the item go astray in transit.
All items are checked before they are dispatched. However, in the unlikely event that the goods are damaged or faulty, please contact us within 14 days at [email protected]
to let us know and we will arrange a full refund or exchange and provide you with instructions on returning the item. This is all in addition to your statutory rights.
Unfortunately, unless faulty, we cannot accept returns of personalised items. Please ensure that you have provided us with the correct personalisation details (eg names/dates etc) as we cannot be held responsible for mistakes once the item has been personalised.
Please do not post items back to us without first informing us so we can give you a returns number.
Please inform us as soon as possible if you have not received your order and we will do everything possible to resolve the situation. Before contacting us please check with Royal Mail that your item is not awaiting collection or redelivery by your local sorting office (a card may not have been left by the Postman). For items sent with the free delivery option (Second Class) Royal Mail do not consider items lost until 15 days after the date of posting. We therefore reserve the right to wait 15 working days from the date of despatch before replacing or refunding missing items.