We endeavour to dispatch all orders within 24hrs of receipt.
UK Free Delivery
Website prices include UK delivery via Royal Mail Second Class post.
We cannot guarantee delivery times and Royal Mail do not offer any tracking facility for Second Class post.
If you require your gift for a specific date please consider the guaranteed delivery options below.
International Delivery (Europe)
International orders are sent via Royal Mail International Tracked & Signed (or International Signed For in those countries which do not operate the Tracked and Signed service) - this is a tracked delivery system and provides a secure delivery system for international customers. Delivery times are approximately 3-5 working days depending upon destination.
Please ensure you have given the correct address details.
Delivery to Europe is £9.95
If you are not satisfied with your purchase or have changed your mind you may return the unused item to us in its unopened packaging within 14 days of receipt for a refund (excluding any addional delivery options purchased - ie first class post, next day delivery and international delivery) or exchange of the item. You will be responsible for paying the return postage cost, obtaining proof of posting and we also advise that you cover yourself sufficiently should the item go astray in transit. A refund will be sent upon receipt of the item.
All items are checked before they are dispatched. However, in the unlikely event that the goods are damaged or faulty, please contact us within 14 days at [email protected]
to let us know and we will arrange a full refund or exchange and provide you with instructions on returning the item. This is all in addition to your statutory rights.
Unfortunately, unless faulty, we cannot accept returns of personalised items. Please ensure that you have provided us with the correct personalisation details (eg names/dates etc) as we cannot be held responsible for mistakes once the item has been personalised.
Please do not post items back to us without first informing us so we can give you a returns number.
Please inform us as soon as possible if you have not received your order and we will do everything possible to resolve the situation. Before contacting us please check with Royal Mail that your item is not awaiting collection or redelivery by your local sorting office (a card may not have been left by the Postman). For items sent with the free delivery option (Second Class) Royal Mail do not consider items lost until 15 days after the date of posting. We therefore reserve the right to wait 15 working days from the date of despatch before replacing or refunding missing items.